Captive Case Premium Snap Cases are slim but tough cases that shield your phone while allowing you to express yourself. Made in the USA. Ships World Wide! FREE SHIPPING in USA.

Refund Policy

Returns

We offer a satisfaction guarantee on all cases and accessories. If you are not satisfied with your case or accessory please return it within 30 days of purchase for a full refund. No refunds will be given after 30 days of purchase.

Every Captive Case Premium Snap Case comes with a manufacturer's lifetime guarantee against breakage.

E-mail info@captivecase.com to receive assistance in facilitating the return.
Do not send your purchase back to the contract manufacturer or to us without emailing us first.

Refunds (if applicable)


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@captivecase.com


Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@captivecase.com and send your item to: QD Networks LLC, 99 Wall St 451, New York, NY 10005

Shipping
To return your product, you should mail your product to: QD Networks LLC, 99 Wall St 451, New York, NY 10005

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.